When you are just visiting, you can visit certain areas of our Site without revealing who you are or logging into our Site. The list below outlines the categories of information about you that we collect, where we obtain that information and how we use such information.
A. Session Data
When you visit our Site as a Guest or User, we collect Session Data through cookies and pixel tags. We use Session Data, collected through cookies and pixel tags, to better understand how our Site is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our Site, the variety of searches of our Site’s database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which visitors connect to our Site. We also use this information to improve our Site’s content and ease of use, to personalize and improve your individual viewing experiences on our Site and provide information that may be of interest to you. We obtain this information from the following sources: you, analytics providers, cookies and tracking technologies, our affiliates.
Additionally, when you visit a third party site on which we advertise and click through our advertisement, we may place cookies on your computer or use pixel tags.
We collect IP addresses of devices accessing our services in our server logs, as well as information like internet domains, the date and time of a visit, and the pages accessed on the Site. If applicable, we store this information as a verification of your acceptance of the terms and conditions of the Equipment rental and leasing agreements and verification of online payments. This information is also used for diagnostic and analytic purposes in order to improve the services we provide.
B. Geolocation Data
When using the CHASSISFINDER mobile site or applications, you may search for Equipment in the area in which you are located. If you choose to do so, depending on the mobile device or application you are using and mobile device settings, we may collect your geo-location information to search for the applicable Equipment or to personalize and improve your individual viewing experiences on our Site and provide information that may be of interest to you. You may at any time disable our collection and use of your location information by turning location services off at the device level. We collect this information from you and your mobile device.
C. Contact and User Registration Information
When you register with us as a User, we collect Personal Information that is necessary to provide Equipment. You must provide your name, phone number and e-mail address. You also must choose a User ID and password, which will be required to gain access to portions of our Site reserved for User use. We might also request your zip code or time zone. We collect and store names, email addresses and phone numbers when you provide your information on this Site to subscribe to our newsletters, request a brochure or email us. We use this contact and User registration information to create your account, to communicate with you about Equipment rental and leasing agreements and to facilitate online payments. We may use your contact information to notify you of new features or products or to provide you marketing communications about our new products and services as well as third-party products and services that we think may be of interest to you. We also use that information to the extent necessary to enforce the Terms of Use of our Site and to prevent imminent harm to persons or property.
If you choose to use our E-mail Your Booking Confirmation feature, we will send the individual(s) you identify an e-mail with the applicable information. We store the name and e-mail address of such individuals for your use in future bookings. We will send your booking confirmation that may contain your name and email address to the applicable depot or other service provider where delivery of the Equipment will take place.
When we send e-mails or e-newsletters, we may insert a pixel tag in the e-mail. We use pixel tags to monitor the open rate of our communications. This helps us understand the effectiveness of communications we send. We do not use this information for any other purpose.
If you use a “tell-a-friend” tool (or similar feature) that allows you to send information to another person, we will send that person an e-mail containing the applicable information. We do not permanently store the name or e-mail address of such individuals.
D. Financial and Transactional Information
The applicable Equipment provider may approve you for payment directly to the Equipment provider or otherwise, you must prepay through PayPal. When you reserve Equipment as a User and make a payment via PayPal, all credit card information is currently handled by and stored on the servers of PayPal. Therefore, you are also bound by the terms and conditions of PayPal. We also collect information regarding products and services your purchase.
E. Research or Survey Information.
From time to time, we may invite you to participate in a survey or a focus group. You are free to participate or not. We will collect the responses you provide and will make them anonymous by aggregating them with those of other participants. When you participate in surveys or focus groups, your participation and responses will be kept confidential and will not be shared with third parties without your permission, except with our service providers.
F. Other Information You Provide.
If you use a bulletin board, blog or chat room on our Site, you should be aware that any Personal Information you submit there can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums. If you wish to request the removal of your Personal Information from our blog, you can do so by contacting us as indicated in the Contact Information section below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why. We also collect voicemails and emails that we receive to have a record of our communications.
G. Customer Service Information.
When you call or submit a request for help or feedback, we collect contact information, including, for example, name, phone number, e-mail or mailing address, and information about the relevant reservation as necessary to assist you. For example, if you call for assistance with a pre-existing reservation or to reserve Equipment, we may request your name and contact information.
H. Other Business Purposes.
We use Personal Information in order to provide and enhance your experience on the Site and the offerings on the Site. This includes:
- i. To record your booking preferences, make reservations or to communicate with you about your chassis and other equipment needs;
- ii. To issue invoices and administer accounts;
- iii. To provide tips or guidance on how to use our Site, inform you of new features on our Site or provide other information that may be of interest to users;
- iv. To personalize the service we provide to you, tailor your experience at our Site to your interests and make more appropriate chassis and other equipment recommendations;
- v. To send you e-mails, e-newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information or you have not advised us that you do not wish to receive such communications;
- vi. To manage our Site, diagnose technical problems, improve content and allocate the resources of our systems so that your experience with our Site is as efficient as possible;
- vii. To process and track your transactions and to send you information about our products and services and other information and materials that may be of interest to you;
- viii. To develop, enhance, market, sell or provide Equipment, but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
- ix. To investigate, detect and protect CHASSISFINDER and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activities;
- x. To effect a corporate transaction in connection with the sale, merger, spin-off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
- xi. To audit compliance with our policies and contractual obligations;
- xii. As permitted by, and to comply with, any legal or regulatory requirements or provisions; or
- xiii. For any other purpose to which you consent.>
