Frequently Asked Questions
Who owns the chassis shown on CHASSISFINDER?
CHASSISFINDER is an internet based reservation portal. The actual provider of the chassis is displayed along with other important details shown after you search for an available chassis.
Why must I sign up with PayPal?
If you don’t have credit terms established with the chassis provider, PayPal is available to allow you to lease equipment immediately. We use PayPal for your privacy and protection. PayPal has best in class security and fraud protection tools and processes that keep your financial information safe.
How do I apply for credit?
To apply for credit, you must complete the online credit application for the specific chassis provider or request a credit application via their contact us section.
When am I charged for the lease?
The timing of payments and other terms of your lease are determined by the chassis provider; please review their Terms and Conditions.
What if I need to cancel the lease?
You can cancel a lease by viewing it in the My Leases section and then selecting cancel. Potential cancellation fees and refunds are determined by the chassis provider.
What if I pick the chassis up on a different day than my initial lease?
ChassisFinder.com is automatically linked with the chassis provider’s operating system and will automatically update your lease upon pickup and/or return of the chassis. Please review your providers Terms and Conditions for any possible fees involved with late pickup or return.
How do I reset my password?
When logged in to your account, select Settings and you may reset your password. If you cannot remember your password to sign in, there is a "Forgot Password" link at sign in.
Is my lease on CHASSISFINDER a guarantee of availability?
CHASSISFINDER does not guarantee availability. The actual chassis provider is responsible for providing availability and will give the best effort to honor leases, unless they have contacted you directly or cancelled the lease through the system, for which you should receive notification.